![]() If you are not entirely satisfied with your purchase, please notify us immediately as we value all customer feedback and enquiries. Please note that we do not offer refunds on any of our products or services due to changes of mind, so please choose carefully. Phoenix Support for Educators Pty Ltd handles returns and processes refunds in accordance with the Australian Consumer Protection legislation. State your INV # as the description in your EFT transaction.Īll payments and invoices are strictly non-refundable. Preferred payment is Electronic Funds Transfer (EFT).ĭirect Deposit to: PHOENIX SUPPORT FOR EDUCATORS PTY LTD If there is a known outbreak in your area, causing travel restrictions, our team may be required to postpone. Please note - it is your responsibility to notify Phoenix Support if any of your team are required to isolate or quarantine the day prior to your event. This credit note will be valid for 12 months. You may be required to pay an airline transfer fee or an accommodation cancellation fee if incurred - however, currently these are also frequently being waived by venues and airlines.Ģ) Receive a credit note. You may choose to transfer the services booked in your invoice to a credit note for use on other products and services such as books, kits, workbooks, and self paced or live online training. In the case of your event being postponed the following options are available to you: 1) Postpone to a new date. If flights or accommodation has been booked, these will be transferred to new dates. However, in the event of a postponement being necessary due to COVID-19 health recommendations and social distancing requirements, no cancellation fee will be charged. ![]() The below terms and conditions on this page apply for booked services such as workshops, conferences, events, and coaching visits. Please note that these Terms and Conditions are subject to change at any time. ![]() By accepting a quote or by payment of your invoice, you agree to these Terms and Conditions. Please print and read these terms and conditions in full, then retain for your information.
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